My name is Derrick, and you probably already know me. I am part of the Technical Support team here at EasyStreet. Since this is my first blog post, I thought I might go over some of the basics. So, here are a few things you might want to know, before you pick up the phone.
First, have your customer id number handy.
This is not necessary, but it will save some time while we are looking up your account. Your customer id number is a five digit number, and it can be found on your invoice from EasyStreet. It will allow support to quickly look up your account, and determine which services you have. If you do not have your customer id number, the next best thing is the billing name on your account, or your email address.
Second, be where the problem is.
This means more than just being at the computer that is having trouble. If you are having trouble sending email, it can save time if you already have your mail application open. In fact, it will save even more time if you currently have the error message on your screen. This same suggestion applies to issues other than email as well.
Third, know your symptoms.
This is related to the second suggestion. If you are getting an error message, write it down. If you cannot write it down, write down the error number. It is also helpful to know how long you have been experiencing trouble. If you cannot send mail, maybe you are also unable to receive mail. If you cannot send or receive mail, maybe you are unable to open web pages as well. Sometimes, knowing what is working is the first step towards finding what is not working.
Fourth, do what we tell you.
After you have told us your symptoms, we may have some steps we would like you to take, in order to narrow down the issue. If you have already performed some of these steps, let us know. We may ask you to do them again, while we monitor the connection.
Fifth, understand when we cannot help.
Occasionally a problem will occur that falls outside of EasyStreet’s purview. We can help you set up your email in Outlook. We cannot help you reinstall Outlook. We can help you set up your DSL connection. We cannot configure your wireless router.
Lastly, don’t apologize.
No need for apologies. Don’t hesitate to call because you believe the issue is your fault. If we find out that you made a mistake, we won’t hold it against you. Don’t feel bad about wasting our time, we are here to help.
These are not rules, but they will certainly help us solve your problem more quickly.
Derrick D.
Today in the world of Ethernet, Wireless, Cable and FIOS, a case can still be made for the value of DSL. DSL is a good and possibly the only alternative to other services because of its wide coverage area. In addition, we have found that many users do not really need that “high speed” bandwidth which may cost them more.
If you are an EasyStreet Business DSL customer and would like to see how you’re using your bandwidth, we can setup temporarily an online view just for you. The program is called Multi Router Traffic Grapher (MRTG). With these graphs, you can see your peak and average Download/Upload traffic daily, weekly, monthly and yearly. This will reveal if you have purchased adequate bandwidth or need to boost your DSL speed.
Remember EasyStreet DSL lines connect to the Internet right in our Beaverton facility. You always have a Static IP address which can be more reliable and you have excellent local peering and multiple premium upstreams. And best, you have access to EasyStreet’s excellent Customer Support. See: DSL
Let us know if you want to setup MRTG and monitor your DSL connection.
Ron Browning – 503-601-2622
Just a quick post, but something you might find of interest. It seems one small hosting firm called McColo Corp. has been responsible for a huge quantity of the world’s spam. After the e-plug was pulled by McColo’s Internet providers, worldwide spam levels fell by roughly 66 percent according to email security firm IronPort. Other spam watchdogs report similar findings. You can read more about it here.
Greetings from the Small Business Sales Team at EasyStreet. We’re Ron Browning and Sabrina Sanborn. Although we have worked with many of you, there are quite a few we haven’t had the privilege to meet.
Ron (Business Account Manager): I’ve been at EasyStreet for a little over a year. EasyStreet is a great company with many great customers. At EasyStreet, we’re family and consider our customers a family extension. With my growing experience on Small Business Products, I will be able to help you make the best decision for your company.
Sabrina (Business Sales Associate for Small Business and Non-Profit sales): I’ve been a part of EasyStreet’s team for nearly a year. The best part of my position is working with clients and being a part of a truly dedicated team. With an extensive background in providing excellent service, I’m committed to finding the right product to suit the needs of each business.
In the future, we plan to refresh EasyStreet’s Small Business Services to keep them updated and competitive. We will keep you posted.
Don’t hesitate to contact us since we’re here to help you with your IT/ISP service needs.
Ron & Sabrina
…and he’s quite excited about it. EasyStreet’s Director of Finance, Jack Flug, has been appointed by the Director of the Oregon Department of Energy (ODOE), Michael Grainey, to the state’s Small Scale Energy Loan Program Advisory Committee (SELPAC). The committee, comprising seven appointed volunteers, recommends to the ODOE Director which energy-related projects should be approved for funding. You can read more about Jack’s new role and some of his comments here.
